Enter the tracking number from your shipping confirmation email to see where your order is.

Good to know

• Your tracking number is sent by email as soon as your order ships (1–3 business days after your order).
• Tracking can take a few days to show the first update.
• During international transit and customs, it is normal for tracking to pause for several days.
• Most orders arrive within 2–5 weeks of being placed.

Can't find your tracking number, or tracking hasn't updated for more than 15 days? Email us at support@veloreny.com with your order number and we will check it for you. See also our FAQ and Shipping Policy.