TERMS OF SERVICE

Last updated: September 14, 2026

These Terms of Service (“Terms”) govern your use of the VELORENY website and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website.

1. ELIGIBILITY AND USE OF OUR WEBSITE

By using our website, you confirm that you are legally permitted to enter into agreements in your place of residence.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You are responsible for ensuring that information provided to us is accurate and up to date.

2. OUR PRODUCTS

We make reasonable efforts to display our products, images, colors, descriptions, and specifications as accurately as possible.

However, colors and visual details may appear differently depending on your device, display settings, lighting, or other factors.

Product availability, descriptions, specifications, and pricing may change from time to time.

3. ORDERS

When you place an order, you are submitting a request to purchase the selected products.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized transactions;
• Product availability issues;
• Pricing or listing errors;
• Shipping restrictions;
• Incorrect or incomplete information; or
• Other circumstances that prevent us from properly fulfilling the order.

If we cancel an order after payment has been received, we will provide the applicable refund according to the circumstances and applicable law.

Please review your order carefully before completing your purchase.

Order changes and cancellations are subject to our Return, Refund & Cancellation Policy.

4. PRICES AND PAYMENTS

Product prices are displayed on the website and may change from time to time.

The applicable product price and available shipping charges will be shown during checkout before you complete your purchase.

Depending on the destination, additional taxes, customs duties, import fees, or other charges may apply.

Where such charges are applicable and are not collected at checkout, they may be the responsibility of the customer.

Payments are processed through the payment methods made available at checkout.

By submitting an order, you authorize the applicable payment provider to process the transaction.

5. SHIPPING AND DELIVERY

We work with third-party fulfillment, logistics, and shipping providers to process and deliver orders.

Shipping and delivery times are estimates and are not guaranteed delivery dates.

Delivery may be affected by factors including:

• Customs procedures;
• Carrier delays;
• Weather;
• Public holidays;
• Remote destinations;
• Incorrect or incomplete delivery information; and
• Circumstances outside our reasonable control.

For more information, please review our Shipping Policy.

6. RETURNS AND REFUNDS

Returns, refunds, replacements, and cancellations are handled according to our Return, Refund & Cancellation Policy.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted under applicable law.

7. INTELLECTUAL PROPERTY

All content on the VELORENY website, including text, logos, graphics, images, product photography, designs, branding, and other materials, is owned by or licensed to VELORENY unless otherwise stated.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.

8. THIRD-PARTY SERVICES

Our website may use third-party services, applications, payment providers, analytics tools, advertising platforms, shipping services, or other technologies.

These services may be subject to their own terms and privacy policies.

We are not responsible for services that are operated independently by third parties.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

These links are provided for convenience and do not necessarily mean that VELORENY endorses or controls those websites.

You access third-party websites at your own discretion.

10. SHOPIFY

Our online store is powered by Shopify.

Shopify provides the ecommerce technology that allows us to offer our products and services online.

Your purchase is made with VELORENY, not Shopify.

Shopify is not responsible for the products we sell, fulfillment of our orders, or our customer service.

11. REVIEWS AND CUSTOMER CONTENT

If you voluntarily submit reviews, photographs, testimonials, comments, or other content to VELORENY, you confirm that you have the right to submit that content.

By submitting content, you grant VELORENY a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive, or otherwise inappropriate.

12. ERRORS AND INACCURACIES

We make reasonable efforts to maintain accurate information on our website.

However, errors or inaccuracies may occasionally occur, including errors involving product descriptions, pricing, availability, promotions, or other information.

Where permitted by law, we reserve the right to correct such errors and take appropriate action regarding affected orders.

13. PROHIBITED USE

You may not use our website to:

• Violate applicable laws or regulations;
• Commit fraud or facilitate fraudulent activity;
• Infringe intellectual property rights;
• Attempt to gain unauthorized access to our systems;
• Introduce malicious software;
• Interfere with the operation or security of our website;
• Scrape or collect information through unauthorized means; or
• Engage in conduct that harms VELORENY, our customers, or our service providers.

14. DISCLAIMER

To the maximum extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, or completely error-free.

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, VELORENY will not be responsible for losses that are not reasonably foreseeable or that result from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

17. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Updated Terms will be posted on this page with a revised “Last updated” date.

Your continued use of the website after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

19. GOVERNING LAW

These Terms are subject to the laws applicable to VELORENY and its operations, without limiting any mandatory consumer protection rights that may apply in your country or region.

20. CONTACT

If you have questions regarding these Terms, please contact us:

VELORENY
Email: support@veloreny.com