PRIVACY POLICY

Last updated: September 14, 2026

VELORENY (“VELORENY,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with VELORENY, we may collect information such as:

Contact Information
• Name
• Email address
• Phone number
• Shipping address
• Billing address

Order and Transaction Information
• Products purchased
• Order history
• Payment and transaction information
• Shipping and delivery information
• Returns, refunds, or exchanges

Payment Information

Payments are processed through third-party payment providers. VELORENY generally does not directly store complete payment card information.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Referring pages
• General interaction and usage information

Communications

We may collect information you provide when you contact us, including information submitted through our contact forms, email, or customer support communications.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you when you place an order or contact us;
• Automatically through cookies and similar technologies;
• Through Shopify and other service providers that support our store; and
• Through payment, shipping, fulfillment, analytics, advertising, and other service providers.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process and fulfill orders;
• Process payments;
• Arrange shipping and delivery;
• Provide customer support;
• Process returns, refunds, and replacements;
• Communicate with you about your orders;
• Improve our website, products, and services;
• Personalize your shopping experience;
• Send marketing communications where permitted and where you have provided the required consent;
• Measure and improve advertising and marketing performance;
• Detect and prevent fraud, abuse, or unauthorized activity;
• Maintain website security; and
• Comply with applicable legal obligations.

4. COOKIES AND TRACKING TECHNOLOGIES

VELORENY and certain third-party service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, measure advertising performance, and provide relevant marketing.

You may be able to manage certain cookie preferences through your browser or available website settings.

Some website functions may not operate properly if certain cookies are disabled.

5. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers that help us operate our business, including:

• Shopify;
• Payment processors;
• Shipping carriers and logistics providers;
• Fulfillment and supplier partners;
• Analytics providers;
• Advertising and marketing platforms;
• Customer support providers; and
• Technology and hosting providers.

We may also disclose information when required by law, legal process, or governmental authority, or when reasonably necessary to protect our rights, customers, property, or the security of our services.

We do not sell personal information for money.

6. SHOPIFY

Our online store is powered by Shopify, which provides the technology used to operate our storefront, process orders, and support related ecommerce functions.

Shopify may collect and process personal information in accordance with its own privacy practices.

7. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services.

These services may have their own privacy policies and practices. VELORENY is not responsible for the privacy practices of third-party websites or services that we do not control.

8. INTERNATIONAL DATA TRANSFERS

Because VELORENY works with service providers and business partners located in different countries, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders;
• Provide customer support;
• Maintain business records;
• Resolve disputes;
• Prevent fraud; and
• Comply with legal and regulatory obligations.

10. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information, which may include:

• Accessing personal information we hold about you;
• Requesting correction of inaccurate information;
• Requesting deletion of personal information;
• Requesting a copy of your personal information;
• Objecting to or restricting certain processing;
• Opting out of certain marketing communications; and
• Other rights provided by applicable law.

To exercise applicable privacy rights, please contact us at:

support@veloreny.com

We may need to verify your identity before processing certain requests.

12. CHILDREN'S PRIVACY

Our website is not intended for children who are below the minimum age permitted to use ecommerce services under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, technology, or legal requirements.

When changes are made, we will update the “Last updated” date at the beginning of this policy.

14. CONTACT US

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us:

VELORENY
Email: support@veloreny.com