Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). After that, your order ships and you receive your tracking number by email.

Yes, if it has not been processed yet. Email us as soon as possible at support@veloreny.com with your order number. Once an order has been processed or shipped, it can no longer be changed or cancelled, but you can still request a return after delivery.

All available payment methods are shown at checkout. Payments are processed securely and encrypted.

Please check your spam or promotions folder. If it isn't there, write to us with the name and email used at checkout and we will help you.

We ship to the United States, Canada, the United Kingdom, Ireland, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland.

• United States and Canada: free shipping on every order.
• Europe and the United Kingdom: free shipping on orders of $50 or more; $15 for orders under $50.

The final shipping cost is always shown at checkout before you pay.

Processing takes 1–3 business days. After shipping, delivery usually takes 10–20 business days to the United States, Canada, Europe and the United Kingdom. In total, most orders arrive within 2–5 weeks.

These are estimates: customs, carrier delays, holidays and remote locations can add extra time, and tracking may be limited in some remote areas.

Our pieces are shipped from our international fulfillment center directly to your door, with tracking on every order.

Depending on your country, your order may be subject to import duties, taxes or customs fees charged by your local authorities or the carrier. Unless they are shown as included at checkout, these charges are not part of our prices and are the customer's responsibility. Packages refused because of these charges cannot be refunded.

Contact us right away. We can update the address only before your order is processed. If a package is returned because of an incorrect or incomplete address, a reshipping fee may apply.

As soon as your order ships, you will receive an email with your tracking number and a tracking link. You can also enter your tracking number on our Track Your Order page.

Tracking can take a few days to show the first update after shipping. During international transit and customs, it is normal for tracking to pause for several days.

If your tracking has not updated for more than 15 days, please contact us and we will check it for you.

Most orders arrive within 2–5 weeks. If your order has not arrived within 45 days of shipping, contact us at support@veloreny.com. We will open an investigation with the carrier; to confirm a package as lost, we may ask you for a non-delivery statement from your local post office. If it is confirmed lost, we will send a replacement or issue a refund.

Please check your mailbox, entrance and with neighbors, and wait 48 hours, as carriers sometimes mark packages as delivered early. If it still hasn't appeared, contact us within 30 days of the delivery date and we will investigate with the carrier.

We're sorry! Email us within 30 days of delivery with your order number and clear photos or a video of the item and packaging. Once confirmed, we will send a replacement or a full refund for a fully damaged or incorrect item, a replacement or partial refund for a partially damaged item, or send the missing item or part. You don't need to send the item back unless we ask you to. Damage to the outer box only is not covered.

Yes, if you request it within 7 days of receiving your order, and the item is unused, unworn and in its original packaging. Please contact us before sending anything back: we will confirm the return and send you the address and instructions.

Return shipping is paid by the customer. Once the item is received and inspected, we refund the price of the product; shipping fees and taxes are not refundable.

For hygiene reasons, earrings cannot be returned for a change of mind once they have been removed from their packaging. If your earrings arrive damaged, defective or incorrect, they are always covered.

Refunds go back to your original payment method. After we process it, the refund usually appears within 5–10 business days, depending on your bank or card provider. For change-of-mind returns, we issue the refund once the item has been received and inspected.

See our Shipping Policy and Refund Policy.

Each piece lists its materials on the product page, under "Materials & size". Our collection includes 925 sterling silver, stainless steel and titanium steel, many with a gold finish, set with moissanite, zirconia or crystals.

Moissanite is not a diamond. It is a lab-created gemstone known for its exceptional brilliance and fire, with a sparkle close to a diamond's, at a more accessible price. Find these pieces in our Aurora Moissanite Collection.

Both bring sparkle. Moissanite is a premium gemstone with a brilliance close to a diamond's. Zirconia (cubic zirconia) is a crystal that offers a beautiful shine at an even more accessible price.

With proper care, your pieces keep their shine for a long time. Plated finishes can naturally soften with daily wear, especially with water, perfume and lotions. Following the care tips below helps keep them beautiful.

• Put your jewelry on after perfume, lotion and makeup.
• Take it off before showering, swimming, exercising or sleeping.
• Wipe gently with a soft, dry cloth after wearing.
• Store each piece separately in its pouch or box, away from humidity.

Chain lengths, ring sizes and dimensions are listed on each product page under "Materials & size". If you have any doubt, write to us before ordering and we will help you choose.

Yes. On the product page, use "Make it a gift" to add a gift box in the color and size you prefer, so your piece arrives ready to give.